Employee Benefits Include:
**Not all benefits are made available for every employee.
**All benefits are subject to change at the discretion of the Board of Directors and funding.
Eligibility Specialist Robstown
Full Time • Robstown
Benefits:
- Paid time off
- 401(k)
- Training & development
This position requires providing great customer/client intake services for qualified low-income clients seeking utility payments and related assistance at one of two community outreach Service Centers serving Nueces County.
ESSENTIAL DUTIES
Interviews applicants or recipients to determine eligibility for public assistance;
Interprets and explains rules and regulations governing eligibility, methods of payment, and legal rights to applicant or recipient.
Records and evaluates personal and financial data obtained from applicant or recipient to determine initial or continuing eligibility, according to departmental directives and State and Federal guidelines.
Initiates procedures and referrals to grant, modify, deny, or eligibility for various programs, such as utility assistance, minor home improvements, air conditioning/heating replacements or repairs, training/tuition assistance, and employment.
Authorizes amount of payments (pledges) based on determination of eligibility for programs. Identifies need for social services, and makes outside referrals to various agencies and community resources available.
Prepares regular payment and special reports as required. Prepares and keeps records of assigned cases consistent with departmental, State and Federal requirements.
Meets with clients to assist them in completing forms and applications for assistance, determines client eligibility, and makes referrals for related or outside services.
Assists clients in interpreting/understanding forms, policies, regulations, and other items for assistance through other social service agencies.
Records and evaluates personal and financial data to determine initial or continuing eligibility.
Complies with all State, Federal and Agency mandated requirements related to all aspects of application intake, and provides clients with written information related to utility pledges and other benefits, including referrals.
Processes pledges to participating utility companies for client payments, including household crisis requests.
Responds promptly to clients’ inquiries—via email, text, telephone call or office visits--related to their status, payments, and related information.
Collects data for various surveys and reporting purposes as assigned.
Conducts follow up of pending documentation and required information needed.
Maintains client files consistent with State, Federal, and Agency requirements—including maintaining the confidentiality of sensitive applicant information.
Assists with outreach intake efforts in personal homes, apartments, and other public places.
Achieves intake client production goals to satisfy State and Federal requirements.
Assist with infrequent rearranging of file and supply cabinets, and keep working areas organized and safe.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE:
- High School diploma or GED, and
- One year of experience in client intake activities, preferably in the area of social services.
KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrates ability to read and write, keeps accurate records, follows oral and written instructions, and files alphabetically and numerically.
- Knowledge of administrative and clerical procedures and systems such as word processing and database systems, filing and records management systems (Office Excel and Word).
- The ability to add, subtract, multiply, or divide quickly and correctly.
- Accepts responsibility for the direction, control, and planning of intake activities.
- Must be able to manage multiple tasks successfully, including coping with the appropriate pressure; this means staying calm and empathizing with clients.
- Must have strong interpersonal skills—paying attention to what clients are saying, understanding the points being made, and asking appropriate questions without interrupting the client.
- Must be attentive to detail, thorough, and possess a strong work ethic.
- Must be organized, self-motivated, make sound decisions and able to work with minimum supervision, and dependable.
- Must be able to read, interpret, and apply Agency and State regulations and requirements, including management directives.
- Ability to develop plans to accomplish work, and prioritize and organize one's own work.
- Ability to relate well to all people in the community regardless of color, national origin, race, religion, sex, disability, age, pregnancy, sexual orientation, homeless, or socio-economic status.
- Must be a team player, and be flexible when provided varying and unanticipated work assignments.
- Must be able to perform accurate and timely mathematical calculations.
- Interacts with people beyond giving and receiving instructions--is courteous, cooperative, conscientious, and tactful with clients, co-workers, and immediate supervisor.
- Performs repetitive tasks according to set procedures with precision and thoroughness.
- Knowledge of local social service agencies and services offered to low income individuals.
- Dresses in appropriate business attire and is professional in appearance and mannerisms.
- Proof of work eligibility must be provided.
- Ability to maintain regular and punctual attendance.
SPECIAL REQUIREMENTS
- Must successfully pass a pre-employment drug test.
- Must successfully pass and submit a pre-employment TB test and must successfully pass and submit a TB annually thereafter.
- Must successfully pass and submit a post offer initial physical examination within two weeks from the date of hire and must successfully pass and submit a physical examination report every five (5) years of employment.
- Must have transportation and current liability coverage on vehicle to be used in the performance of job duties. Moderate travel on a daily basis may be required.
- Must possess a valid Texas Driver's license (Operators-Class C), and driving record must be approved by insurance company on an annual basis.
- Able to effectively use spreadsheet and word processing software, like Excel and Word.
- A working knowledge of Spanish preferred.
PHYSICAL DEMANDS OF ESSENTIAL DUTIES
- Normal physical activity includes frequent sitting, occasional standing and walking in a usual workday.
- Requires occasional pushing and pulling of objects, bending, stooping, squatting, kneeling, and reaching above shoulder level.
- Requires employee to occasionally lift and carry objects weighing over 20 Lbs. such as boxes of supplies and paper.
- Frequently uses head in static and flexing/rotational movements.
- Requires use of hearing, seeing and touching to perform various job duties.
- Requires occasional twisting at desk when answering phone or typing at computer.
- Requires employee to use hands, arms, feet, legs, neck and head while performing Agency tasks.
- Requires extensive speaking with staff, clients, and the public.
- Requires frequent use of computer keyboard and a 10 key calculator.
Compensación: $15.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment protected by law.
Nueces County Community Action Agency changes peoples lives, embodies the spirit of hope, improves communities and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other.
The Nueces County Community Action Agency is a non-profit organization serving residents in our community in an effort to reduce or eliminate poverty through a comprehensive approach. We focus on multiple needs through a wide-range approach. We are fortunate to have partnerships with many community organizations, businesses and school districts.
Our Agency prides itself by operating under the direction of a tripartite board which includes representatives of public officials, representatives of organizations and representatives of the low-income community.
The Board of Directors, staff and community partners strive to eliminate the causes of poverty and to help each family transition out of poverty. It is our goal to serve family, community and agency by adhering to our mission. To that end, we will be relentless in our efforts to fulfill the “Promise of Community Action!”
(si ya tienes un currículum en Indeed)
O aplicar aquí.
Leave & Holidays
As an employee of NCCAA, you will receive twelve (12) paid holidays per year. In addition, you will accumulate personal and sick leave monthly.
Health Coverage
Employees of NCCAA are eligible to participate in the agency’s medical plan. All employees must enroll in the plan or waive coverage. Coverage takes Additionally, there is an annual Open Enrollment period every November for coverage effective the following January 1.
Dental/Vision Care
Employees have the option to elect dental and/or vision coverage for themselves and dependents at competitive rates and coverage levels.
Life Insurance/ Accidental Death and Dismemberment (AD&D)
NCCAA offers its employees a life policy for $10,000. Additional coverage may be elected during the first ninety (90) days of employment.
Cafeteria Plan
The Revenue act of 1978 created Section 125 of the Internal Revenue Code that allows employees to pay for fringe benefits with untaxed dollars, such as medical, life, cancer, and disability insurance.
Retirement/Pension Plan
The Agency provides an employee retirement pension plan at no cost to the employee. An employee is eligible for the plan the month preceding their first year of employment.